Frequently Asked Questions
Useful information about shopping and ordering at Wilbys.
Visiting Wilbys
Where is Wilbys located?
Our shop is at Local 6, San Luis, El Chaparral, Alicante. Visit our Find Us page for directions.
What are your opening hours?
Monday to Friday: 8am–4pm. Saturday: 8am–3pm. Closed Sundays. Red Days and Public Holidays: Opening hours may vary. Please check our Facebook page or contact us directly to confirm opening hours before visiting.
Ordering & Collection
Can I order online?
Yes. Choose your products, packs or Christmas items on our website, then send your order enquiry to us through WhatsApp. We will contact you to confirm the details.
How do I know my order has been accepted?
Sending a WhatsApp order is an enquiry. The Wilbys team will contact you to confirm your order, availability and any final weights or prices.
Can I choose a collection date?
Yes. Use the collection date selector on the ordering page. Please allow at least 24 hours for regular orders; the team will confirm your collection arrangements.
Christmas Orders
Can I order Christmas meat through the website?
Yes. Visit our Christmas page, select the items you want and send your enquiry by WhatsApp. We will contact you to confirm your order and provide a collection order number.
When can I collect Christmas orders?
Christmas collection dates are 22 December (8am–4pm), 23 December (8am–4pm) and 24 December (8am–1pm). Choose your preferred date on the Christmas order form.
Ingredients & Contact
What if I have an allergy or need ingredient information?
Please contact us before ordering so we can check the ingredients and allergen information for the particular product. Do not rely on a product name alone.
How do I contact Wilbys?
You can message or call us on WhatsApp at 711 079 990, or visit us in the shop during opening hours.
Still have a question? Contact Wilbys